Terms and Conditions

Last updated

These Terms and Conditions were last updated on May 24, 2026. They apply to Cendance websites, dashboard accounts, subscriptions, support, billing, and product workflows unless a signed customer agreement, order form, data processing addendum, or other written agreement with Cendance says otherwise.

Agreement to these terms

By creating an account, accessing Cendance, using a Cendance website, starting a trial, purchasing a subscription, accepting an order form, or allowing users to access an organization workspace, you agree to these Terms. If you use Cendance for an organization, church, ministry, nonprofit, or other entity, you represent that you have authority to bind that organization.

Cendance services

Cendance provides a church operations platform for people records, households, groups, check-in, forms, tasks, travel and trip planning, communications, media management, content sharing, giving records, funds, expenses, vendors, reports, billing, access control, audit trails, branding, and integrations. Features may vary by plan, configuration, region, release status, and connected third-party services.

Eligibility and customer authority

You must be at least 16 years old to create an account, and you must be legally able to enter into these Terms. Customers are responsible for identifying their organization administrators, deciding which users may access Cendance, and ensuring their staff, contractors, volunteers, leaders, and other authorized users comply with these Terms.

Accounts and administrators

You are responsible for safeguarding account credentials, maintaining accurate account information, configuring permissions appropriately, and promptly telling us about suspected unauthorized access. Administrators may invite, remove, suspend, or configure users, roles, campuses, groups, workflows, and integrations according to the customer's plan and settings.

• Use unique credentials and keep authentication details confidential.
• Grant users only the access they need for their role, ministry, campus, or function.
• Review users, roles, integrations, exports, public links, and shared media on a regular basis.
• Notify Cendance promptly if you believe an account, workspace, integration, or payment method has been compromised.

Customer data and content

Customer data means records, files, media, forms, communications, giving and financial information, notes, reports, settings, and other content submitted to Cendance by or on behalf of a customer. As between you and Cendance, customer data remains yours. You grant Cendance the limited rights needed to host, process, transmit, display, secure, back up, analyze, support, and otherwise provide the services according to these Terms, the Privacy Policy, customer settings, and documented instructions.

Privacy and data protection

Cendance's Privacy Policy explains how we collect, use, disclose, protect, and honor rights for personal information. When a customer uses Cendance to manage member, donor, volunteer, guest, child, household, ministry, finance, form, communication, or media records, the customer is usually responsible for deciding what information is collected, why it is collected, who may access it, how long it is kept, and what notices, consents, or legal bases are required.

Sensitive, child, and ministry data

Cendance may be used to store sensitive or regulated information, including religious affiliation, giving history, pastoral care context, family relationships, accessibility notes, children's ministry details, travel documents, payment references, and similar customer-directed records. Customers are responsible for using these features lawfully, obtaining required permissions from parents or guardians where applicable, applying appropriate access controls, and avoiding unnecessary collection of sensitive information.

Customer responsibilities

You are responsible for your use of Cendance and for the accuracy, legality, quality, and appropriateness of customer data. You must have all rights, permissions, notices, and consents needed to submit, store, process, communicate, publish, share, export, or delete customer data through Cendance.

• Do not use Cendance to collect information you are not authorized to collect.
• Do not upload files, media, or messages that infringe another person's rights.
• Do not use public links, albums, forms, or communications in a deceptive, unsafe, or unlawful way.
• Keep your organization's retention, privacy, finance, child safety, and governance practices aligned with applicable law and your own policies.

Communications and consent

Cendance may include email, app, push, segmentation, campaign, public form, and related communication tools. Customers are responsible for the content of their communications, audience selection, unsubscribe handling, consent records, sender identity, and compliance with anti-spam, telemarketing, text messaging, electronic communications, and privacy laws that apply to their use.

Giving, payments, and financial tools

Cendance may help customers record giving, funds, donations, pledges, expenses, vendors, invoices, reports, billing, and related financial workflows. Cendance is not a bank, payment processor, accounting firm, tax adviser, legal adviser, donor-advised fund, or charitable receipting authority. Customers are responsible for connected payment processors, donor communications, refunds, chargebacks, tax receipts, financial statements, accounting classifications, audit support, and legal or regulatory obligations.

Media, storage, and sharing

Cendance may allow customers to upload, process, transcribe, organize, search, publish, or share photos, videos, audio, sermons, documents, albums, attachments, and other media. Customers are responsible for having the rights and releases needed to use that content, configuring privacy and sharing settings correctly, and reviewing any generated captions, transcripts, metadata, summaries, or searchable output before relying on or publishing it.

Integrations and third-party services

Cendance may connect with third-party services such as payment processors, accounting systems, email providers, storage services, analytics tools, infrastructure providers, and other customer-enabled integrations. Third-party services are governed by their own terms and privacy practices. Cendance is not responsible for third-party services, but we may suspend or limit an integration when needed to protect security, reliability, compliance, or customer data.

Plans, fees, renewals, and taxes

Subscription fees, plan limits, included usage, overage rates, renewal terms, trial details, taxes, and billing cadence are disclosed in the applicable checkout flow, pricing page, invoice, order form, or account billing page. Unless your agreement says otherwise, subscriptions renew automatically until cancelled, and you authorize Cendance and its payment processors to charge the payment method on file for recurring fees, applicable taxes, and usage-based charges.

• You must keep billing and payment information accurate and up to date.
• Plan limits may include campuses, users, emails, storage, bandwidth, media processing, support level, or other usage measures.
• Fees are generally non-refundable except where required by law or expressly stated in a written agreement.
• If payment is overdue, we may downgrade, restrict, suspend, or terminate access after reasonable notice where practical.

Trials, cancellation, and changes

If Cendance offers a trial, the trial terms will be presented when you sign up. You may cancel a self-service subscription through the available billing controls or by contacting Cendance before the renewal date. Cancellation stops future renewals but does not automatically delete customer data. We may update plans, pricing, usage limits, and features from time to time; material subscription changes will be communicated through the website, dashboard, email, invoice, order form, or administrator notice as appropriate.

Service availability and support

We work to keep Cendance reliable, secure, and useful, but the services may be unavailable from time to time because of maintenance, updates, incidents, network problems, third-party services, force majeure events, or other causes. Support availability, implementation help, migration help, response times, and priority handling may vary by plan or written agreement.

Security and acceptable use

You may not misuse Cendance or interfere with the security, integrity, availability, or lawful operation of the services. We may investigate misuse and may suspend, restrict, or remove access when reasonably necessary to protect Cendance, customers, users, third parties, or the public.

• Do not probe, scan, or test systems without written authorization.
• Do not bypass access controls, impersonate others, or access data you are not authorized to access.
• Do not upload malware, abusive content, unlawful content, or content designed to disrupt service operations.
• Do not use Cendance to send spam, phishing, deceptive fundraising messages, unlawful solicitations, or harmful communications.
• Do not reverse engineer, scrape, overload, resell, or commercially exploit the services except as permitted by these Terms or a written agreement.

Cendance intellectual property

Cendance and its licensors own the services, software, websites, design, code, workflows, documentation, templates, logos, trademarks, product names, and other intellectual property that we provide. Subject to these Terms and your subscription, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use Cendance for your internal organization operations.

Feedback

If you give us comments, ideas, requests, suggestions, or other feedback, you allow Cendance to use that feedback without restriction or compensation. We will not treat feedback as confidential unless we separately agree in writing.

Suspension and termination

You may stop using Cendance at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay amounts due, create security or legal risk, misuse the services, or if continued service would expose Cendance, customers, users, or third parties to harm. After termination, your right to use Cendance ends, but provisions that by their nature should survive will continue to apply.

Data export and deletion

During an active subscription, customers may export available customer data using product controls or request reasonable assistance where supported by the plan or written agreement. After termination, Cendance may retain customer data for a limited period for backup, audit, legal, security, billing, dispute, or legitimate business purposes, and then delete or de-identify it according to our retention practices, customer agreement, and applicable law.

Disclaimers

Except as expressly stated in a written agreement, Cendance is provided on an as-is and as-available basis. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, and that Cendance will meet every legal, ministry, financial, tax, accounting, security, compliance, or operational requirement of your organization.

Limitation of liability

To the fullest extent permitted by law, Cendance will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of goodwill, data, revenue, donations, ministry opportunity, or business interruption. To the fullest extent permitted by law, Cendance's total liability for all claims relating to the services will not exceed the amounts paid by the customer to Cendance for the affected services during the 12 months before the event giving rise to the claim, or CAD $100 if no amounts were paid.

Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Cendance and its officers, directors, employees, contractors, and agents from claims, damages, losses, liabilities, costs, and expenses arising from your customer data, your use of Cendance, your breach of these Terms, your violation of law, your communications, your media or public sharing, your financial or giving workflows, or your infringement of third-party rights.

Changes to these terms

We may update these Terms as Cendance, our services, or legal requirements change. Material changes will be posted on this page and, when appropriate, communicated by dashboard notice, email, invoice, order form, or administrator notice before they take effect. Continued use of Cendance after the effective date of updated Terms means you accept the updated Terms.

Governing law and disputes

Unless a written agreement says otherwise, these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts located in Ontario, Canada will have exclusive jurisdiction for disputes that cannot be resolved informally, unless applicable law requires another forum.

Contact

Questions about these Terms, billing, procurement, legal notices, security reviews, or customer agreements can be sent to Cendance.